Shipping methods and cost

Artwork uses insured, tracked art or premium shipping calculated from value, weight, size and destination. Handcraft buyers may choose standard or premium shipping where offered for the variant. Destination-based rates apply to Austria and neighbouring countries; international orders also account for size, value and required transport insurance.

If a cart contains items from different artists or different fulfilment methods, shipping and collection are shown separately per line and paid together.

Collection in Graz

Where the artist has enabled collection for the chosen variant, the buyer may select free collection. Handover takes place exclusively at upTownArt, Sporgasse 24, 8010 Graz. Collection is possible only after the artist marks the work ready and upTownArt sends a collection-ready email.

Fulfilment, tracking and risk

The artist or designated supplier packs and ships directly. A tracking number is mandatory for shipped orders and is provided to the buyer by email and in their account. In consumer transactions, risk of loss or damage passes only when the goods are handed to the buyer or a nominated third party, not when handed to the carrier and not when leaving Austria. Statutory exceptions apply only if the buyer independently appoints a carrier not offered by us.

Transit damage and contact

Please document visible damage on delivery and contact michael@uptown.art promptly. The order account provides a privacy-conscious way to contact the fulfilling artist for operational shipping questions; upTownArt remains the central contact and statutory rights remain unaffected.