Shipping & collection

Shipping methods and cost

The calculation uses the seller's country of establishment, the delivery country, the selected delivery settings, packed dimensions, total weight and goods value. The carrier's acceptance conditions and liability limits apply. A declared value is not unrestricted transport insurance.

If a cart contains items from different artists, delivery method and cost are shown per item. upTownArt processes the combined payment; the respective artists fulfil their items.

Collection

Where the artist has enabled collection for the chosen variant, the buyer may select free collection. Handover takes place at the pickup address selected for each item during checkout. Where offered, upTownArt, Sporgasse 24, 8010 Graz, is also available as a pickup location. Collection is possible only after the artist marks the work ready and upTownArt sends a collection-ready email.

Fulfilment, tracking and risk

The seller or their directly commissioned production or fulfilment service packs and ships. A tracking number is mandatory for shipped orders and is provided to the buyer by email and in their account. In a consumer transaction with a seller acting as a trader, risk of loss or damage generally passes only when the goods are handed to the buyer or a nominated third party, not when handed to the carrier and not when leaving the dispatch country. Statutory exceptions may apply if the buyer independently appoints a carrier that was not offered.

Transit damage and contact

Please document visible damage on delivery and contact the seller through your order account. upTownArt provides this privacy-conscious contact route and marketplace support at michael@uptown.art. Contractual claims are generally directed to the relevant seller; mandatory statutory duties and any statutory liability of upTownArt remain unaffected.